We are happy for you to return items for a refund or exchange. To organise a return, items must be unused and in original condition, so all tags must still be attached. Please take care when trying clothes on to ensure no pet hair or strong smells are present also.
COMPLETING YOUR RETURN
To complete your return, simply email us (returns@sustainablefashion.com.au) with details of your request and send your items to: Sustainable Fashion, 4 Warralong St, The Gap, QLD 4061 AUSTRALIA. Once your return is received, we will email you with a response.
FREE EXCHANGE
While you will need to organise your own shipping of the return item, to simply exchange for a different size we will send the first exchange free of charge.
We can also exchange for a different item if you like. Any difference will be refunded or if further payment is required we will simply send through an order to complete to pay for the difference.
REFUNDS
Shipping costs are non-refundable, but of course if an item is found to be faulty on return, all postage costs will be refunded. Refunds will be processed using the original payment method.SENDING YOUR RETURN
We recommend using registered post when sending items back as we are not responsible for any lost items during transit.
Our policy lasts 14 days from the date you receive your order.