We are back to regular delivery schedules here.
Orders are dispatched the following business day (Monday - Thursday) and can be expected to arrive 2-7 business days within Australia and 5-10 business days outside Australia.
All parcels sent within Australia require a signature on delivery. Please ensure your delivery address is suitable for receiving your order during business hours.
OUR SHIPPING RATES:
All orders greater than $200 delivered in AUSTRALIA (or $300 WORLDWIDE) have FREE SHIPPING
Flat rate shipping applies for all other orders: in AUSTRALIA $9.95 ($15 express) or WORLDWIDE $25
Parcels are delivered using Australia Post and tracking details will be emailed to you.
This can be selected as an option at checkout for Australian customers with a flat rate of $15. Tracking details will be emailed to you.
Deliveries outside Australia are sent using Australia Post. Tracking details will be emailed to you when your parcel is on its way.
Duties and taxes may be payable by customers for deliveries sent outside Australia. Please check your relevant local authorities for details if unsure.
If you live locally and would like to pickup your order, use the code 'studiopickup' at the checkout to remove any shipping charges. We will contact you to confirm that your order will be ready. Similarly contactless exchanges or returns can be organised at our home studio if needed also, simply contact us to arrange a time.
We are more than happy to accommodate any special requests for deliveries. For example if you have a safe place you wish your parcel to be left without a signature, include this in the notes section of the shopping cart (we are not responsible for any lost items though). You are able to enter a business address during the checkout process for delivery also.
We do have the option to purchase gift vouchers for your friends & family. A code will automatically be emailed to you and you can request a PDF to print that we will email separately, just request this in the notes section. Please note we are also happy to include a handwritten note with a purchase if you wish to send a present directly to someone special. Again include any details as a note and we will get in touch if there are any questions (don't worry we will not include a copy of the invoice with any gifts sent).
Please contact us for extra assistance or further questions about shipping.