Shipping

CURRENT CHANGES TO OUR SHIPPING:
We have made some small changes to our shipping here at Sustainable Fashion given the events happening around the world right now:

1. We are holding off making any appointments at our home studio. If you live locally and would like to pickup your order, drop off a return or pickup an exchange, then you can mention this in the notes with your order or contact us here.
2. Australia Post has changed its deliveries to be contactless so our normal signature on delivery is not needed. Delivery times are taking a little longer, though express shipping is still the fastest option. If you would like to read in more detail the changes Australia Post has made you can read about them here...
https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

OUR SHIPPING RATES REMAIN THE SAME:

All orders greater than $200 delivered in AUSTRALIA (or $300 WORLDWIDE) have FREE SHIPPING

Flat rate shipping applies for all other orders: in AUSTRALIA $9.95 ($15 express) or WORLDWIDE $25

Orders will be dispatched the following business day (Monday - Thursday) and can be expected to arrive 2-7 business days within Australia and 5-10 business days outside Australia. 

All parcels sent within Australia require a signature on delivery. Please ensure your delivery address is suitable for receiving your order during business hours. 

TRACKING

Within Australia
Parcels are delivered using Australia Post and tracking details will be emailed to you.

Express Delivery
This can be selected as an option at checkout for Australian customers with a flat rate of $15. Tracking details will be emailed to you.

 Worldwide
Deliveries outside Australia are sent using Australia Post. Tracking details will be emailed to you when your parcel is on its way.
Duties and taxes may be payable by customers for deliveries sent outside Australia. Please check your relevant local authorities for details if unsure.

SPECIAL REQUESTS

We are more than happy to accommodate any special requests for deliveries. For example if you have a safe place you wish your parcel to be left without a signature, include this in the notes section of the shopping cart (we are not responsible for any lost items though). You are able to enter a business address during the checkout process for delivery also.

GIFTS

We do have the option to purchase gift vouchers for your friends & family. A code will automatically be emailed to you and you can request a PDF to print that we will email separately, just request this in the notes section. Please note we are also happy to include a handwritten note with a purchase if you wish to send a present directly to someone special. Again include any details as a note and we will get in touch if there are any questions (don't worry we will not include a copy of the invoice with any gifts sent).

Please contact us for extra assistance or further questions about shipping.

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ALL OUR PRODUCTS ARE 100% MADE IN AUSTRALIA

WE USE ONLY NATURAL FIBRES THAT ARE GENTLE ON YOUR SKIN

FEEL GOOD SHOPPING LOCALLY WITH A SMALL FAMILY BUSINESS