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Returns

We are happy for you to return items for a refund or exchange. To organise a return, items must be unused and in original condition, so all tags must still be attached.

COMPLETING YOUR RETURN

To complete your return, simply email us (returns@sustainablefashion.com.au) with details of your request and send your items to: Sustainable Fashion, 4 Warralong St, The Gap, QLD 4061 AUSTRALIA. Once your return is received, we will email you with a response.

FREE EXCHANGE

While you will need to organise your own shipping of the return item, to simply exchange for a different size we will send the first exchange free of charge.

REFUNDS
Shipping costs are non-refundable, so for refunds the cost of original shipping will be deducted. Of course if an item is found to be faulty on return, your costs for postage will be refunded. Refunds will be processed using the original payment method.

SENDING YOUR RETURN

We recommend using registered post when sending items back as we are not responsible for any lost items during transit. 

Our policy lasts 14 days from the date you receive your order.

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