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Within Australia
Parcels are delivered using e-parcel and tracking details will be emailed to you.

Express Delivery
This can be selected as an option at checkout for Australian customers with a flat rate of $12. Tracking details will be emailed to you.

 Worldwide
Deliveries outside Australia are sent using registered post. Basic tracking may be available depending on your country, these details will be included in your shipping confirmation email when your parcel is on its way.

DUTIES AND TAXES:

Duties and taxes may be payable by customers for deliveries sent outside Australia. Please check your relevant local authorities for details if unsure.

SPECIAL REQUESTS:

We are more than happy to accommodate any special requests for deliveries. For example if you have a safe place you wish your parcel to be left without a signature, include this in the notes section of the shopping cart (we are not responsible for any lost items though). You are able to enter a business address during the checkout process for delivery also.

GIFTS:

We do have the option to purchase gift vouchers for your friends & family. A code will automatically be emailed to you and you can request a PDF to print that we will email separately, just request this in the notes section. Please note we are also happy to include a handwritten note with a purchase if you wish to send a present directly to someone special. Again include any details as a note and we will get in touch if there are any questions (don't worry we will not include a copy of the invoice with any gifts sent).

PAYPAL USERS:

Please type any notes with your order before proceeding to PayPal as we may not see your request if typed when logged into PayPal. Please also check your delivery address is correct as sometimes the default delivery address in PayPal may be incorrect.

Please contact us for extra assistance or further questions about delivery.

COMPLETING YOUR RETURN

To complete your return, simply email us (returns@sustainablefashion.com.au) with details of your request and send your items to: Sustainable Fashion, 4 Warralong St, The Gap, QLD 4061 AUSTRALIA. Once your return is received, we will email you with a response.

FREE EXCHANGE

While you will need to organise your own shipping of the return item, to simply exchange for a different size we will send the first exchange free of charge.

REFUNDS

Shipping costs are non-refundable, so for refunds the cost of original shipping will be deducted. Of course if an item is found to be faulty on return, your costs for postage will be refunded. Refunds will be processed using the original payment method.

SENDING YOUR RETURN

We recommend using registered post when sending items back as we are not responsible for any lost items during transit. 

Our policy lasts 14 days from the date you receive your order.